Terms & conditions

Version: October 2025

Subject of these Terms These General Terms and Conditions are concluded between you and Guestpark B.V., with its registered office at Peelstraat 31, 1079 RN Amsterdam, and registered with the Dutch Chamber of Commerce under number 72041439. They set out all terms applicable to our services, including your rights and responsibilities when you use our services, such as the LekkerParkeren platform.

LekkerParkeren services are intended for natural persons and legal entities in the Netherlands and only concern the provision of products and services to you within the Netherlands. These General Terms and Conditions apply to the activation of your account and to your use of the LekkerParkeren platform and other LekkerParkeren services.

As the right of withdrawal as referred to in Article 6:230o of the Dutch Civil Code does not apply, we advise you to read these General Terms and Conditions carefully before you activate your account for the Guestpark services and start using them. If you do not agree, you cannot use the Guestpark services, including the LekkerParkeren platform. By activating your account for the LekkerParkeren platform, you confirm that you have read and understood these General Terms and Conditions and that you accept their applicability. You accepted our General Terms and Conditions during registration. A downloadable copy was made available to you at that time, and you can also download a copy here: www.lekkerparkeren.nl/algemene-voorwaarden.

When you register for or use our services, you provide us with personal data. Your privacy is very important to us. We will keep you informed about any processing of personal data. For more information about how Guestpark processes your personal data, please see the Guestpark Privacy Policy: www.lekkerparkeren.nl/privacy-policy. If you do not agree with the processing of your personal data as set out in our Privacy Policy, please do not use our services.

Contents of these General Terms and Conditions

1. Offer and availability of our services

2. Access

3. Use of our parking payment system

4. Payment and processing

5. Miscellaneous, including termination rights and limitation of liability

6. Loyalty programme

7. Contact Guestpark B.V.

1. Offer and availability of our services

Our services
We provide systems that allow you to pay parking fees, referred to as our parking payment system, and other services related to parking and vehicle use, referred to as the related services. With our parking payment system, you can pay for parking at designated locations without cash. Using one of the available methods, you can register your parking sessions in our system and pay afterwards by means of a monthly statement.

Availability
You acknowledge that the use and availability of our parking payment system depend to a significant extent on the functioning of your mobile phone or device, the internet, your GPS receiver, and other means you use to access our services. If, for any reason, you cannot access or use our parking payment system, you, and not we, are responsible for using alternative payment methods to pay for parking. Failure to do so may result in parking fines and other costs. In case of problems, you can contact our helpdesk at info@lekkerparkeren.nl. For the avoidance of doubt, we cannot guarantee the availability of our parking payment system and related services, nor can we guarantee the availability of a parking space.

Partners
Our parking payment system and related services may be used in combination with services provided by our partners. Our partners apply their own terms, which you must accept in order to use their services. We are not responsible for services offered by our partners.

Business or third party accounts
If you use an account registered by an organisation such as your employer or another third party, these General Terms and Conditions apply to you as an individual user of our parking payment system, the sub user. At the same time, these terms also apply to the organisation that registered and or manages the account, the account administrator. The account administrator is responsible for all matters related to payments, including the chosen payment method, reminders, and refunds. The account administrator may set specific conditions and limitations for access to and use of the parking payment system, which the sub user must observe.

Registration of a sub user is only permitted with our consent, which may be withdrawn at any time. The account administrator is responsible and liable for the use of our services by its sub users and indemnifies us against all liability in relation to those sub users. Both the account administrator and the sub users are jointly and severally liable for each parking session, including the information provided to our parking payment system. If a sub user is no longer managed by the account administrator, the account administrator must notify us in a timely manner. The account administrator is also responsible for informing each sub user about the contents of these General Terms and Conditions, including any amendments, and must ensure that the sub user complies with them. Note that if you are a sub user under an account managed by a party that uses our services for business purposes, it is presumed that you also use our services for similar purposes.

2. Access

Access
You can access our parking payment system and related services via the tools made available to you. Our tools are continuously evolving and may be updated or discontinued from time to time. You must always follow the instructions for the tool and keep your tool up to date.

Registration
Access to our tools may be limited to registered accounts and is subject to our approval. You are responsible for keeping your account details confidential and you may not share them with anyone. A registered account is for your personal use only. Before you can use our services and carry out parking sessions and related payments through your registered account, you must identify yourself by entering your email address together with a password.

Note the following
• You are responsible for providing us with correct account, registration, and access details, and for keeping them up to date at all times.
• As the registered holder of the account, you are responsible and liable for all parking sessions initiated with your account, including where you have made your account available to someone else or allowed someone else to use it.

3. Use of our parking payment system

Compliance with parking rules
You must at all times comply with local traffic and parking regulations and follow the instructions of local authorities and parking operators.

Parking locations
You can use our parking payment system to pay for parking at the locations we have designated. These locations can be found on our website: www.lekkerparkeren.nl/locaties. It is not possible to use our system to pay for parking outside these designated areas. Please note that available parking locations may change. We are not liable for loss of or damage to your vehicle or other property while using these parking locations.

Parking sessions
To pay for parking at one of our locations, you must successfully register your parking session through our parking payment system. You can do this using one of the available methods in our tools, for example by registering the start and end time of your parking. A registration is only successful if you receive a confirmation from our parking payment system. Note that additional instructions may apply at the parking location for registering your parking session and you must follow those instructions at all times.

Parking session data
You are responsible for providing all necessary and correct data for your parking session. Based on this data, your session is automatically processed in our system. The data you provide are essential for us to process your parking fees correctly. You are solely responsible for providing correct data for your session and for paying any fines or parking fees charged as a result of incorrect data.

Note the following
• We are not responsible for checking whether your parking data are correct. Incorrect use may lead to fines, incorrect payments, or other undesirable consequences.

Reminders
If you choose to use reminders as part of our system, we will automatically send you a notification to remind you of an ongoing parking session. You choose the time period for such messages. Your session remains your responsibility. You acknowledge that receipt of a reminder depends on the availability of your network and may be interrupted or delayed. Any additional costs related to such reminders will be charged together with all other fees.

4. Payment and processing

Parking fees
Parking fees are set by the operator of the relevant location. We have no control over these fees and they may change from time to time. Do not use our systems if you are eligible for certain parking schemes or discounts offered by the operator, as these may not always be available in our system.

Our fees
In addition to parking fees, we charge our own fees, depending on your choice and use of our system and related services. Our fees may consist of per transaction service charges and or a monthly subscription fee. We are entitled to change our fees. For details about the applicable fees, see: www.lekkerparkeren.nl/tarieven. You are responsible for all third party costs for accessing or using our services, such as phone, text message, or data charges by your mobile provider.

Payment method
You must choose your payment method from those we offer in our system. When you use our services, you accept that we automatically collect your parking fees and our fees, and that your payments may be processed by an external payment processor, such as Riverty Consolidated Direct Debit described below.

Payment
Depending on your selection and use of our system and related services, we will charge parking fees and our fees either immediately or periodically using direct debit or iDEAL. We are responsible for correct processing of payments and you are responsible for having sufficient funds to cover the payment. Your recent parking history, invoices, receipts, and other transaction data can be found in your account in the app. We first receive payment from you before we remit parking fees to the operator of the relevant parking location. Invoices cannot be disputed after sixty days from the notification of payment or the existence of a payment obligation, whichever occurs first.

Payment arrears
If you do not pay the amounts due or if you submit unjustified chargeback requests, we may immediately suspend the provision of our services to you, without prejudice to our other legal rights. From the moment you are in default, statutory interest is due.

Refunds
We have no obligation to refund or cancel parking sessions entered into our system, except where a system error has occurred on our side. If you have questions about a parking session, please contact our helpdesk at info@lekkerparkeren.nl.

Riverty Consolidated Direct Debit
Riverty Consolidated Direct Debit is a collection method available to eligible customers in the Netherlands who are either individuals at least 18 years old or duly incorporated businesses. Eligibility is assessed per transaction and is subject to fraud prevention and credit checks performed by our third party, Riverty GmbH, Gütersloher Str. 123, 33415 Verl, Germany. For more information on fraud prevention and credit checks, see the Riverty Privacy Statement. If a transaction is suspected of fraud or the credit check does not meet the defined criteria, for example outstanding debts, Riverty reserves the right to refuse and block the use of Riverty Consolidated Direct Debit. Please note that Riverty acts as an independent controller and not as our processor when it processes data for the purposes of fraud prevention, credit checks, and the processing of payment transactions in relation to Riverty Consolidated Direct Debit. For more information about how Riverty processes your personal data, please read their privacy statement.

Use of Riverty Consolidated Direct Debit also requires a SEPA direct debit mandate under which the customer authorises Riverty to send instructions to the customer’s bank to debit the account and authorises the customer’s bank to debit the account in accordance with those instructions on the due date. At the same time, the customer confirms to Riverty that Riverty is authorised to access the account and that sufficient funds are available.

For parking transactions where Riverty Consolidated Direct Debit is used, the customer receives a monthly statement on the first day of the following month, summarising all transactions carried out in the preceding month using Riverty Consolidated Direct Debit. When a new customer uses Riverty Consolidated Direct Debit for the first time, additional interim statements may be provided during the first month depending on the number of transactions. This means that in the first month the customer may receive one or more interim statements in addition to the regular monthly statement sent at the beginning of the next month, provided that transactions occur before the end of the first month.

The amount shown on the monthly statement, as well as on any interim statements in the first month for new customers, is due upon receipt. The collection will not take place before the prior notice period provided by the SEPA Direct Debit rules. Prior notice means any notification, for example on an invoice, informing the customer that a SEPA Direct Debit will occur. For Riverty Consolidated Direct Debit, the agreed prior notice period is three days after receipt of a statement. Riverty will collect the amount when due from the account specified by the customer in the SEPA mandate.

Note the following
• LekkerParkeren has assigned and transferred all claims related to parking transactions carried out by the customer using Riverty Consolidated Direct Debit to Riverty, the assignment of claim. After the assignment, Riverty is entitled to collect those claims directly from the customer in its own name. Riverty may exercise the same payment rights against the customer as LekkerParkeren under the agreement between the customer and LekkerParkeren for the parking services provided. Riverty may transfer the claim against the customer at any time to a third party, including a debt collection agency.

In case of a failed payment via Riverty Consolidated Direct Debit, for example due to insufficient funds, Riverty will send a payment reminder requesting payment within fourteen days and warning that statutory collection costs will be charged if payment is not received within that term. If the customer does not respond by paying within the set term, Riverty will charge part of these collection costs and send a second reminder. If the customer also fails to respond to the second reminder, Riverty will send a third and final reminder and charge the second portion of the collection costs. Failure to respond to the final reminder may result in the remaining collection costs being charged by a debt collection agency as permitted under Dutch law and the initiation of legal collection measures. For the applicable portions of the collection costs, see: https://documents.riverty.com/terms_conditions/fees/nl_nl. Reminders may be sent by email.

Under the Dutch Decree on reimbursement of extrajudicial collection costs, Riverty is entitled to collection costs amounting to fifteen percent of the outstanding principal with a minimum of forty euros. Collection costs are charged in steps. Note that Riverty is also entitled to charge statutory interest per month on outstanding amounts after the second reminder.

To the extent that the customer uses our services for business purposes related to trade, business, craft, or profession, this paragraph does not apply and we are entitled to charge collection costs in the event of non payment.

Wallet functionality
You can use a digital wallet within the LekkerParkeren app. By depositing electronic credit in your wallet, you can easily pay parking fees for use of our services. The maximum balance you may deposit is one hundred and fifty euros. The electronic credit in your wallet is exclusively intended for paying parking fees and cannot be refunded or exchanged for cash. Guestpark may, without prior notice, refuse to execute a payment initiated by you from your wallet if your balance is lower than the amount of the intended payment. Guestpark is not liable for any direct or indirect damage you may suffer as a result of such a refusal. All transactions carried out via your wallet are final. By using the wallet, you agree to the terms for depositing and using electronic credit. If a transaction error occurs or if you have questions about your wallet, please contact our helpdesk at info@lekkerparkeren.nl.

Immediate performance and no right of withdrawal
After registration, we will immediately perform our services by granting you access to our parking payment system and related services at your explicit request. You therefore confirm that we start performance immediately and that you do not have the right to withdraw from the agreement.

5. Miscellaneous, including termination rights and limitation of liability

Term
Our agreement to provide the services under these General Terms and Conditions takes effect upon successful registration of your account. If you order services with monthly subscription fees or other recurring monthly charges, such services may be terminated at any time by giving written notice at least five business days before the first day of the next month. You can send your notice of termination to info@lekkerparkeren.nl. We may terminate our services, in whole or in part, by written notice with a notice period of thirty days.

Non compliance and misuse
We may terminate or suspend this agreement immediately if you fail to meet your obligations as described in these terms or the documents referenced in them, or if you misuse or manipulate our services. We will notify you in writing if we choose to terminate or suspend our services. The following events will in any event entitle us to immediate termination or suspension

1. reports of unauthorised or unusual use of the account

2. misuse by you of your bank’s chargeback process

3. an excessive number of disputes or chargebacks

4. the name of the cardholder on the card linked to your account does not match the name registered for the account

5. reasonable grounds to believe you systematically fail to pay parking fees or fines

6. we cannot verify or authenticate the information you provide

7. we consider your account or activities to present a significant credit or fraud risk to us

8. we consider that your actions may cause financial loss to you or to us

9. adverse reports from credit rating agencies

Note that the above termination and suspension rights also apply if you are an account administrator and any of your sub users fails to comply with obligations, including misuse or manipulation of our services.

Force majeure
In the event of force majeure, for example failures of telecommunications infrastructure, the internet, civil commotion, mobilisation, war, road closures, strikes, lockout, denial of service attacks, distributed denial of service attacks, business interruptions, supply chain disruptions, fire, flooding, or other circumstances beyond our reasonable control that prevent us from providing our services such that we cannot reasonably be required to perform the agreement, our obligation to perform is suspended.

Limitation of liability
Guestpark will use reasonable efforts to ensure that the LekkerParkeren platform and services function without interruptions or errors. However, Guestpark does not guarantee that
• the platform and services will be continuously available
• outages, errors, or data loss will not occur
• all information and data available via the platform and services, including your transaction history, are always correct or up to date

Guestpark is not liable for any damage you may suffer as a result of or arising from
• the use of the platform and or services
• inaccuracies and or unavailability with respect to the platform and or services
unless there is intent or wilful recklessness on the part of Guestpark. To the extent that you use our services for purposes related to a trade, business, craft, or profession, our liability for damage arising during the performance of our agreement is limited to the value of the service we provide to you. Nothing in these terms excludes liability for gross negligence and intent, or for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

Warranty
You are entitled to statutory warranty rights with respect to our services.

Assignment and third party rights
The agreement is concluded between you and us. No other person has any right to enforce any of its provisions. You may not assign your rights to third parties without our prior written consent. Upon notice to you, we may assign the agreement and the rights arising from it to third parties.

Changes to these terms
We may amend these General Terms and Conditions. If we do so, we will notify you of such changes on our website. You may terminate our agreement if you do not agree with the changes.

Severability
All provisions of these terms apply separately. If a court or relevant authority decides that one or more provisions are unlawful, the remaining provisions will remain in full force.

Governing law and jurisdiction
These terms and the agreement are governed by Dutch law. You may bring claims, legal actions, or disputes before the competent courts in the Netherlands.

6. Loyalty programme

Users of the LekkerParkeren platform automatically participate in the loyalty programme under which digital points, called Koekjes, may be awarded for each completed parking transaction. Koekjes have no monetary value. They can only be redeemed for selected products or discounts in the Loyalty Shop as offered within the app.

The number of Koekjes earned per transaction is determined by LekkerParkeren and may vary based on parking duration, location, or promotional campaigns. Koekjes are valid for twelve months from the date of award. Unused Koekjes expire automatically after this period.

LekkerParkeren reserves the right to change, temporarily suspend, or terminate the loyalty programme at any time. In case of termination, users will be given a reasonable period to spend any remaining Koekjes. If fraud or misuse is suspected, LekkerParkeren reserves the right to restrict or terminate participation in the loyalty programme and or revoke Koekjes already awarded.

7. Contact Guestpark B.V.

If you have questions about our services, the website, these General Terms and Conditions, or anything else related to our services, you can contact us using the details below.

Email: info@lekkerparkeren.nl
Head office: Guestpark B.V., Peelstraat 31, 1079 RN Amsterdam