Terms & conditions

LEKKERPARKEREN

Terms and Conditions

Version August 2026

Guestpark B.V., trading under the name LekkerParkeren
Registered office in Amsterdam
Dutch Chamber of Commerce registration number: 72041439

In Brief

A concise and readable summary of our Terms and Conditions. This summary does not replace the full text and is intended solely to provide you with a quick overview. In the event of any discrepancy between this summary and Parts 1 through 4 below, the full text shall prevail.

Who We Are

LekkerParkeren is provided by Guestpark B.V. (Dutch Chamber of Commerce registration number 72041439), with its registered office in Amsterdam. Our App allows you to pay for parking without cash and to use services such as a digital Wallet and a loyalty programme.

Your Account

You need an Account to use our Services. You are responsible for ensuring that your details are correct, keeping your login credentials confidential and for all Parking Sessions carried out through your Account, including where another person uses your Account with your permission.

Payments

You can pay by direct debit, iDEAL or your Wallet. We may apply spending limits to reduce financial risks. If such a limit is reached, we may issue an interim invoice or temporarily restrict your use of the Services. If payment remains outstanding, the amount will remain due and we may suspend part or all of our Services and refer the outstanding amount to a debt collection agency.

Wallet

Credit in your Wallet is exclusively digital, cannot be exchanged for cash and may only be used for our Services. In the event of fraud or misuse, we may block your Wallet.

Loyalty Programme

When using our Services, you may earn rewards through our loyalty programme. Participation is voluntary, rewards are personal and cannot be exchanged for cash, and we may modify or discontinue the programme.

When We May Take Action

In the event of fraud, misuse, payment arrears or a security risk, we may block your Account or Wallet or terminate the agreement. We will inform you accordingly unless doing so is prohibited by law or would interfere with an investigation.

Right of Withdrawal

At your express request, our Services commence immediately following activation of your Account. Once the Services have been fully performed, your statutory right of withdrawal pursuant to Section 6:230o of the Dutch Civil Code expires. Please refer to Article 2 for the full provision.

Liability and Applicable Law

We are not liable for indirect damages unless such damages are caused by our wilful misconduct or deliberate recklessness. All agreements are governed by Dutch law.

Questions?

Please contact our customer service team. The complete and legally binding Terms and Conditions are set out below.

PART 1 — General Provisions, Account, Registration and Use of the Services

Article 1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Account

The personal or business user account through which the User obtains access to the Services provided by LekkerParkeren.

App

The LekkerParkeren mobile application and any future mobile applications through which the Services are provided.

Payment Service Provider

A third party engaged by Guestpark to process all or part of the payments.

Services

All products, features and services offered by Guestpark under the name LekkerParkeren, including but not limited to:

• digital parking services;
• parking payments;
• subscriptions;
• the Wallet;
• loyalty programmes;
• promotional discounts;
• payment solutions;
• business accounts;
• future additional services.

User

Any natural person or legal entity using the Services.

Guestpark

Guestpark B.V., with its registered office in Amsterdam and registered with the Dutch Chamber of Commerce under number 72041439.

Loyalty Programme

Any form of savings scheme, cashback, vouchers, points, rewards or other benefits offered by Guestpark, whether or not administered by a third party.

Parking Session

Any parking transaction registered through the Services.

Wallet

The digital balance within the User’s Account that can be used for payments or other financial transactions.

Article 2. Applicability

These Terms and Conditions apply to all agreements between Guestpark and the User concerning the use of the Services.

By:

• creating an Account;
• using the App;
• starting a Parking Session;
• taking out a subscription;
• using the Wallet;
• participating in the Loyalty Programme;

the User accepts these Terms and Conditions.

Any deviations from these Terms and Conditions shall only be valid if confirmed in writing by Guestpark.

If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

Right of Withdrawal

The Services qualify as services concluded at a distance. At the User’s express request, Guestpark commences performance of the Services immediately upon activation of the User’s Account.

By activating the Account, the User expressly requests Guestpark to commence performance without delay and acknowledges that, once the Services have been fully performed, the User loses their right of withdrawal as referred to in Section 6:230o of the Dutch Civil Code and may no longer exercise that right.

Article 3. The Services

Guestpark provides digital services that enable Users, among other things, to:

• pay parking charges;
• register Parking Sessions;
• manage subscriptions;
• use a digital Wallet;
• participate in loyalty programmes;
• use additional mobility services.

Guestpark may expand, modify or discontinue its Services at any time.

New features automatically fall within the scope of these Terms and Conditions unless expressly stated otherwise.

Article 4. Availability

Guestpark aims to provide optimal availability of its Services.

Availability is partly dependent on third parties, including:

• internet service providers;
• telecommunications networks;
• GPS services;
• municipalities;
• parking operators;
• Payment Service Providers;
• banks;
• software suppliers;
• cloud infrastructure providers.

Guestpark therefore cannot guarantee uninterrupted availability.

Maintenance may be carried out without prior notice if this is necessary for the security or continuity of the Services.

Article 5. Account

An Account is required for certain Services.

The User is required to provide accurate and complete information.

The User remains responsible for:

• keeping their password confidential;
• access to the Account;
• all actions carried out through the Account.

If unauthorised use is suspected, the User must notify Guestpark immediately.

Guestpark may require additional verification where there is reason to do so.

Article 6. Business Accounts

Business Accounts may contain multiple Users.

The Account administrator is responsible for:

• managing Users;
• authorisations;
• payment methods;
• costs;
• compliance with these Terms and Conditions by all linked Users.

All Users remain jointly and severally responsible for the proper use of the Services.

Article 7. Use of the Services

The User must use the Services with due care.

The following activities are prohibited, among others:

• registering incorrect vehicle registration numbers;
• manipulating Parking Sessions for third parties;
• circumventing security measures;
• creating multiple Accounts in order to misuse promotions;
• using software or scripts that disrupt the Services;
• fraudulently using vouchers or loyalty benefits.

Guestpark may immediately block Accounts in cases involving:

• fraud;
• misuse;
• security risks;
• money laundering;
• identity fraud;
• violations of laws or regulations.

Article 8. Parking Sessions

A Parking Session is only valid once the User has received confirmation through the App or another method offered by Guestpark.

The User remains responsible for:

• selecting the correct parking zone;
• entering the correct vehicle registration number;
• selecting the correct start and end times;
• checking whether the Parking Session has been successfully started.

If no confirmation is received, no valid Parking Session has been created.

Guestpark is not liable for parking taxes, additional assessments, penalties or fines resulting from a Parking Session that has not been registered or has been registered incorrectly.

Article 9. Third Parties

Guestpark cooperates with various external service providers.

These may provide services relating to, among other things:

• payment services;
• loyalty programmes;
• mapping services;
• parking information;
• identification;
• communications;
• cloud hosting.

Where additional terms and conditions of a third party apply to a specific service, these will be made available to the User before using that service.

Guestpark remains responsible for its own Services unless otherwise provided by law.

Article 10. Changes to the Services

Guestpark may modify the Services where this is necessary due to:

• technological developments;
• security considerations;
• legislation;
• changes made by parking operators;
• changes made by Payment Service Providers;
• changes made by loyalty partners;
• improvements to the Services.

If a change has material consequences for the User, Guestpark will communicate this in advance insofar as reasonably possible.

PART 2 — Rates, Payments and Invoicing

Article 11. Rates

11.1

Charges may apply for the use of the Services.

11.2

These charges may include:

• parking charges;
• service fees;
• subscription fees;
• administration fees;
• invoicing fees;
• fees for additional services;
• fees for business features;
• other fees disclosed in advance.

11.3

All applicable rates will be communicated to the User before or, at the latest, when entering into the relevant Service.

11.4

Where VAT is legally applicable, all rates include VAT unless expressly stated otherwise.

11.5

Guestpark is entitled to change its rates in accordance with Article 25 of these Terms and Conditions.

Article 12. Parking Rates

12.1

Parking rates are determined by the relevant municipality, parking operator or other competent authority.

12.2

Guestpark is not responsible for changes to:

• parking rates;
• parking zones;
• parking times;
• parking regulations;
• availability of parking locations.

12.3

The User remains responsible for checking the applicable parking regulations and parking rates.

Article 13. Payment Methods

13.1

Guestpark offers various payment methods.

13.2

Depending on availability, payment may be made using, among other methods:

• direct debit;
• iDEAL;
• credit card;
• Wallet;
• business payment solutions;
• other payment methods offered by Guestpark.

13.3

Guestpark may add, modify or discontinue payment methods.

13.4

Not every payment method is available to every User.

13.5

Guestpark may impose additional conditions on certain payment methods.

Article 14. Payment Service Providers

14.1

Guestpark uses one or more external Payment Service Providers to process payments.

14.2

These Payment Service Providers process payments on behalf of Guestpark.

14.3

The agreement concerning the Services is at all times concluded between the User and Guestpark.

14.4

Where additional terms and conditions of a Payment Service Provider apply to a specific payment method, these will be made available to the User before use.

14.5

Guestpark may replace its Payment Service Provider or Payment Service Providers at any time without this resulting in a new agreement with the User.

Article 15. Invoicing

15.1

Guestpark charges the amounts payable by the User based on the Services used.

15.2

Invoices may relate to one or more:

• Parking Sessions;
• subscriptions;
• service fees;
• administration fees;
• invoicing fees;
• additional services;
• other amounts due.

15.3

Invoices may be provided electronically via the App, email, the User’s Account or another communication method designated by Guestpark.

15.4

The User agrees to electronic invoicing.

15.5

Guestpark is entitled to issue invoices periodically, per transaction or on an interim basis.

15.6

The invoicing frequency may depend on:

• use of the Services;
• the selected payment method;
• an established spending limit;
• the User’s payment history;
• other circumstances that reasonably justify interim invoicing.

15.7

Invoices must be paid within the payment period stated on the invoice.

Article 16. Direct Debit

16.1

Where the User selects payment by direct debit, the User authorises Guestpark to automatically debit the amounts due from the designated bank account.

16.2

Guestpark may use one or more external Payment Service Providers to process direct debits.

16.3

By granting a direct debit mandate, the User declares that they are authorised to use the relevant bank account.

16.4

The User must ensure that sufficient funds are available in the bank account.

16.5

Advance notifications relating to direct debits may be provided electronically.

16.6

The direct debit mandate applies to all amounts due under the agreement, including:

• regular invoices;
• subscription fees;
• interim invoices;
• payments resulting from Article 17 of these Terms and Conditions.

Article 17. Spending Limits and Interim Invoicing

17.1

To limit financial risks and encourage responsible use of the Services, Guestpark may establish a maximum outstanding spending limit for each User.

17.2

The amount of the spending limit is determined exclusively by Guestpark and may differ for each User.

17.3

When establishing, modifying or removing a spending limit, Guestpark may take into account, among other things:

• use of the Services;
• the User’s payment history;
• outstanding amounts;
• failed direct debits;
• reversed direct debits;
• fraud or security risks;
• internal or external risk assessments;
• other circumstances that may reasonably be relevant.

17.4

If the spending limit is reached or is at risk of being reached, Guestpark may, irrespective of the regular invoicing or direct debit cycle:

• issue one or more interim invoices;
• process one or more direct debits;
• require immediate payment using an available payment method;
• temporarily restrict the use of certain Services;
• temporarily block the initiation of new Parking Sessions until the outstanding amount has been paid in full or in part.

17.5

Guestpark will make reasonable efforts to inform the User via the App, email, push notification or another electronic communication method when a spending limit has been reached or when an interim payment is required.

Failure to provide such notification shall not affect Guestpark’s rights under this Article.

17.6

Guestpark may increase, decrease, temporarily suspend or terminate a spending limit at any time where it reasonably considers this necessary to protect its business operations, prevent payment risks or comply with laws and regulations.

17.7

No rights may be derived from any spending limit previously applied.

17.8

In addition to the spending limits applied by Guestpark, a Payment Service Provider engaged by Guestpark may apply additional payment, acceptance or risk limits.

17.9

Guestpark may, at its discretion, deviate in whole or in part from the spending limits or payment conditions set out in this Article.

Any such deviation applies exclusively to the specific case concerned and does not create any rights for future situations or other Users.

Article 18. Failed Payments and Payment Arrears

18.1

If a payment is not received on time, a direct debit is rejected or reversed, or another payment method is not successfully processed, the amount due shall remain fully payable.

18.2

In such circumstances, Guestpark may, among other things:

• resubmit the payment;
• require an alternative payment method;
• issue an interim or additional invoice;
• temporarily restrict access to all or part of the Services;
• temporarily block future Parking Sessions or other Services until the outstanding amount has been paid in full or in part.

18.3

Guestpark may request or require the User to select another or additional payment method if:

• a direct debit repeatedly fails;
• payments are consistently made late;
• there is an increased payment or fraud risk;
• the acceptance criteria applied by Guestpark or its Payment Service Provider give reason to do so.

18.4

If the User fails to comply with such a request within a reasonable period, Guestpark may temporarily suspend access to all or part of the Services until a suitable payment method has been established.

18.5

If the User is in default following any legally required notice of default or payment reminder, Guestpark is entitled to charge statutory interest and statutory extrajudicial collection costs in accordance with applicable law.

18.6

Guestpark may outsource the collection of outstanding amounts to a debt collection service provider or another third party.

18.7

Reversal or rejection of a direct debit does not release the User from their payment obligation.

Article 19. Disputing Invoices

19.1

If the User believes that an invoice is incorrect, the User must report this as soon as possible and no later than thirty (30) days after the invoice date, in writing or through Guestpark’s customer service.

19.2

A complaint concerning an invoice does not suspend the payment obligation unless Guestpark confirms otherwise in writing or mandatory law provides otherwise.

19.3

Guestpark will carefully investigate the report and inform the User of the outcome.

19.4

If the investigation shows that an invoice is incorrect, Guestpark will correct the invoice and, where applicable, refund or offset any amount paid in excess.

Article 20. Direct Debit Reversals

20.1

The reversal of a direct debit does not release the User from their payment obligation.

20.2

If a payment is reversed, the underlying amount remains fully payable.

20.3

Guestpark may resubmit the outstanding amount for payment or require another payment method.

20.4

Repeated reversals may result in:

• discontinuation of direct debit as a payment method;
• a requirement to use another payment method;
• application of a lower spending limit;
• additional conditions being imposed on the use of the Services.

Article 21. Subscriptions

21.1

A subscription may be taken out for certain Services.

21.2

Unless otherwise agreed:

• the subscription is entered into for an indefinite period;
• the subscription may be cancelled monthly;
• the subscription ends at the end of the current subscription period.

21.3

Subscription fees may be invoiced or collected in advance or in arrears, depending on the selected subscription.

21.4

Guestpark may change the content, price and conditions of subscriptions in accordance with these Terms and Conditions.

21.5

Guestpark may introduce new subscription types or discontinue existing subscriptions, subject to applicable laws and regulations.

Article 22. Creditworthiness and Acceptance

22.1

Where a Service includes deferred payment or another payment facility, Guestpark may assess, either itself or with the assistance of a third party engaged by it, whether the User is eligible for that Service.

22.2

Based on this assessment, Guestpark may decide to:

• accept an application;
• impose additional conditions;
• apply a spending limit;
• require another payment method;
• reject an application in whole or in part.

22.3

Guestpark may repeat this assessment during the term of the agreement where there is reasonable cause to do so.

22.4

Guestpark is not required to disclose the reasons for a decision referred to in this Article unless it is legally required to do so.

Article 23. Set Off

23.1

To the extent permitted by law, Guestpark is entitled to set off amounts owed by Guestpark to the User against outstanding claims Guestpark has against the User.

23.2

These amounts may include:

• refunds;
• Wallet credit;
• cashback;
• promotional credit;
• other credit balances.

23.3

Set off shall only take place to the extent permitted under applicable law.

Article 24. Allocation of Payments

24.1

Unless the User expressly and unambiguously specifies otherwise when making a payment and Guestpark agrees to this, Guestpark is entitled to allocate received payments to outstanding amounts in the order it reasonably considers appropriate.

24.2

To the extent permitted by law, received payments may successively be allocated to:

• costs due;
• accrued statutory interest;
• extrajudicial collection costs;
• the oldest outstanding principal amounts;
• other outstanding amounts.

24.3

Where multiple claims are outstanding, Guestpark is entitled to determine the order in which payments are allocated unless mandatory law provides otherwise.

Article 25. Changes to Rates

25.1

Guestpark may change its rates where this is reasonably necessary, including due to:

• inflation;
• increased operating costs;
• changes in laws and regulations;
• changes to the Services;
• expansion or modification of features;
• changes made by parking operators;
• changes in the costs of service providers engaged by Guestpark;
• market developments.

25.2

Changes to rates will be communicated in advance or no later than at the time of the next invoice via the App, website, email or another suitable communication method.

25.3

If a change to a rate relates to an ongoing subscription or another continuing agreement and the law grants the User a right of termination as a result, Guestpark will inform the User accordingly in a timely manner.

Article 26. Security for Payment Obligations

26.1

Where Guestpark reasonably considers this necessary to limit financial risks or protect its business operations, it may impose additional conditions on the use of payment facilities.

26.2

Guestpark may require the User to:

• make an advance payment;
• establish an additional payment method;
• provide a deposit or other form of security, to the extent permitted by law;
• accept a lower spending limit;
• exclusively use payment methods designated by Guestpark.

26.3

If the User fails to comply with such a request within a reasonable period, Guestpark may temporarily suspend or terminate the use of all or part of the Services.

26.4

The measures referred to in this Article do not affect any other rights Guestpark may have under the agreement or applicable law.

PART 3 — Wallet, Loyalty Programme, Communication and Privacy

Article 27. Wallet

Guestpark may offer a digital Wallet through which the User can manage and use credit within the Services.

The Wallet may be used for, among other things:

• paying parking charges;
• subscriptions;
• additional services;
• receiving refunds;
• loyalty rewards;
• promotional credit;
• other purposes designated by Guestpark.

Guestpark determines which features are available through the Wallet.

Article 28. Wallet Credit

The Wallet balance is exclusively available in digital form.

Unless expressly agreed otherwise:

• Wallet credit does not constitute a bank account or electronic money within the meaning of applicable law;
• no interest is paid on the balance;
• the balance may only be used for Services designated by Guestpark.

Guestpark may establish minimum or maximum amounts for the Wallet.

Article 29. Refunds

Where a User is entitled to a refund, Guestpark may choose to:

• refund the amount to the original payment method;
• add the amount to the Wallet;
• make the amount available in another reasonable manner.

Guestpark may impose conditions on refunds to the extent permitted by law.

Article 30. Blocking the Wallet

Guestpark may temporarily or permanently block the Wallet if:

• fraud is suspected;
• misuse is identified;
• there is a security risk;
• Guestpark is legally required to do so;
• payment arrears exist;
• the User breaches these Terms and Conditions.

Guestpark will inform the User accordingly unless doing so is prohibited by law or would interfere with an investigation.

Article 31. Loyalty Programme

Guestpark may offer a Loyalty Programme through which Users can receive points, cashback, credit, vouchers, discounts, rewards or other benefits.

Participation in the Loyalty Programme is voluntary.

Guestpark determines which benefits are available and the conditions under which they may be obtained or redeemed.

Article 32. External Loyalty Partners

Guestpark may cooperate with one or more external service providers for the operation of the Loyalty Programme.

Additional terms and conditions of these service providers may apply to specific parts of the Loyalty Programme.

These additional terms and conditions will be made available to the User before participation.

Changing a loyalty partner does not affect the validity of these Terms and Conditions.

Article 33. Cashback, Points and Vouchers

Guestpark may offer promotional benefits, including:

• cashback;
• loyalty points;
• vouchers;
• discount codes;
• temporary promotions;
• credit;
• other promotional benefits.

Unless expressly stated otherwise, promotional benefits:

• are personal;
• are non transferable;
• cannot be exchanged for cash;
• may have a limited validity period.

Guestpark may modify or discontinue promotional benefits.

Article 34. Misuse of Promotions

Guestpark may refuse or reclaim promotional benefits where there is:

• fraud;
• use of multiple Accounts;
• artificial transactions;
• manipulation of promotions;
• automated use;
• other improper use.

In such cases, Guestpark may also temporarily block or terminate the Account.

Article 35. Digital Communication

Guestpark communicates digitally wherever possible.

Communications may be provided through:

• the App;
• email;
• push notifications;
• SMS;
• the website;
• the User’s Account.

The User is responsible for keeping their contact details up to date.

Electronic communications are deemed to have reached the User once they have been made reasonably available to the User.

Article 36. Customer Service

Guestpark provides support through the available customer service channels.

Guestpark aims to respond to questions and complaints within a reasonable period.

The User must provide sufficient information to allow a report, enquiry or complaint to be properly handled.

Article 37. Personal Data

Guestpark processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy legislation.

Personal data is processed only insofar as necessary for:

• performance of the agreement;
• processing payments;
• customer service;
• fraud prevention;
• compliance with legal obligations;
• improvement of the Services;
• participation in loyalty programmes;
• communication with the User.

Article 38. Engagement of Third Parties

Guestpark may engage third parties in order to provide its Services.

These third parties may be involved in, among other things:

• payment processing;
• cloud hosting;
• customer service;
• communications;
• loyalty programmes;
• analytics;
• security.

Where these third parties process personal data, appropriate data processing agreements will be entered into where required by law.

Article 39. Security

Guestpark takes appropriate technical and organisational measures to protect its systems and personal data.

Despite these measures, complete security of internet traffic or digital systems cannot be guaranteed.

The User also bears responsibility for the secure use of their Account and devices.

Article 40. Marketing and Offers

Guestpark may inform the User about:

• new features;
• promotions;
• loyalty benefits;
• subscriptions;
• partnerships;
• other Services.

For commercial communications requiring consent, Guestpark will request consent in advance or provide an easy way to unsubscribe.

Article 41. Changes to the Loyalty Programme

Guestpark may modify, expand, temporarily suspend or discontinue all or part of the Loyalty Programme.

To the extent permitted by law, changes may include:

• earning rules;
• rewards;
• partners;
• conditions;
• validity periods of promotional benefits.

Changes do not entitle the User to compensation unless mandatory law provides otherwise.

PART 4 — Liability, Termination and Final Provisions

Article 42. Intellectual Property

All intellectual property rights relating to the Services, App, website, software, texts, images, logos, trademarks, designs and other materials are owned exclusively by Guestpark or its licensors.

Without Guestpark’s prior written permission, the User may not:

• copy software;
• modify software;
• attempt to obtain source code;
• reproduce parts of the App;
• use trademarks;
• commercially exploit the Services.

To the extent that mandatory law permits reverse engineering, that statutory right remains unaffected.

Article 43. Availability and Interruptions

Guestpark aims to provide reliable Services but cannot guarantee that the Services will always be available without interruption.

Interruptions may arise due to, among other things:

• internet connections;
• mobile networks;
• GPS signals;
• municipalities;
• parking operators;
• Payment Service Providers;
• banks;
• cloud service providers;
• maintenance;
• security incidents.

Guestpark will make reasonable efforts to resolve interruptions as soon as possible.

Article 44. Force Majeure

Guestpark is not liable for failures in performance resulting from force majeure.

Force majeure includes, among other circumstances:

• war;
• terrorism;
• pandemics;
• strikes;
• government measures;
• failures of utility services;
• cyberattacks;
• large scale internet outages;
• failures involving third parties;
• natural disasters;
• other circumstances beyond Guestpark’s reasonable control.

During a period of force majeure, the affected obligations shall be suspended.

Article 45. Liability

Guestpark is only liable for direct damage that is the direct result of an attributable failure in performance or an unlawful act.

All liability for indirect damage is excluded, including:

• consequential loss;
• loss of profit;
• lost savings;
• business losses;
• reputational damage;
• lost parking revenue;
• losses resulting from missed appointments.

This limitation does not apply where the damage was caused by Guestpark’s wilful misconduct or deliberate recklessness, or where applicable law does not permit further limitation of liability.

To the extent permitted by law, any liability is limited to the amount paid out by Guestpark’s liability insurer in the relevant case.

If no insurance payment is made, liability is limited to the amount paid by the User to Guestpark during the twelve months preceding the event giving rise to the damage, subject to a maximum of €500.

Note: This amount is a proposal. A legal professional may advise whether a higher or lower maximum amount would be more appropriate in view of your business risks and insurance coverage.

Article 46. User Obligations

The User remains responsible for:

• correctly entering vehicle registration numbers;
• selecting the correct parking zones;
• selecting the correct start and end times for Parking Sessions;
• checking confirmations;
• maintaining sufficient funds or a valid payment method;
• keeping contact details up to date.

The User remains responsible for all actions carried out through their Account unless the User demonstrates that unauthorised use occurred through no fault of their own.

Article 47. Indemnification

The User shall indemnify Guestpark against claims by third parties resulting from:

• improper use of the Services;
• breach of these Terms and Conditions;
• infringement of third party rights;
• incorrect or incomplete information provided by the User.

This indemnification does not apply insofar as the damage is exclusively the result of an attributable failure by Guestpark.

Article 48. Termination of the Account

The User may terminate their Account at any time using the available functionality or by contacting customer service.

Guestpark may terminate or temporarily block an Account in cases including:

• fraud;
• misuse;
• prolonged payment arrears;
• violation of laws or regulations;
• violation of these Terms and Conditions;
• security risks.

Outstanding payment obligations remain payable after termination.

Article 49. Retention Periods

Guestpark does not retain data for longer than necessary for:

• performance of the agreement;
• compliance with legal obligations;
• statutory tax retention requirements;
• disputes;
• fraud prevention.

After the applicable retention period expires, personal data will be deleted or anonymised unless otherwise required by law.

Article 50. Changes to the Terms and Conditions

Guestpark may amend these Terms and Conditions.

Changes may be necessary due to, among other things:

• new legislation;
• case law;
• expansion of the Services;
• technological developments;
• changes in business operations.

Changes will be communicated before their effective date via the App, website, email or another suitable communication method.

Where the law grants the User a right to terminate the agreement as a result of an amendment, Guestpark will inform the User accordingly.

Article 51. Complaints

Complaints concerning the Services may be submitted through Guestpark’s customer service.

Guestpark aims to handle complaints carefully and within a reasonable period.

Where a complaint concerns a payment processed by an external Payment Service Provider, Guestpark may refer the handling of all or part of that complaint to the relevant Payment Service Provider.

Article 52. Applicable Law

All agreements between Guestpark and the User are exclusively governed by Dutch law.

To the extent permitted by law, disputes shall be submitted to the competent court in the district in which Guestpark has its registered office.

For consumers, the court having jurisdiction pursuant to mandatory law shall always have jurisdiction.

Article 53. Final Provisions

If any provision of these Terms and Conditions is found to be wholly or partially void or voidable, the remaining provisions shall remain in full force and effect.

The invalid or voided provision shall be replaced by a provision that reflects the purpose and intent of the original provision as closely as possible.

Guestpark’s failure to exercise any right does not constitute a waiver of that right.